Refund policy

Our 60-day guarantee. Try the Pre-Game Light for up to 60 days from the date your order is delivered. If it isn't right for you, contact us and we'll make it right.

If your item arrives damaged or stops working

If your belt arrives damaged, is defective, or stops working within 60 days of delivery, we will send a free replacement or issue a full refund, whichever you prefer. You do not need to send the item back.

To start a claim, email 

support@redlinerecovery.shop

with:

  1. Your order number
  2. A short description of the problem
  3. A photo or short video showing the issue

If you change your mind

If the product simply isn't for you, you may return it within 60 days of delivery for a refund of the purchase price.

  • Email support@redlinerecovery.shop with your order number before sending anything. We'll reply with the return address and instructions.
  • Items must be returned with all included parts.
  • Return shipping is paid by the customer. Original shipping was free, so nothing is deducted for it.
  • We issue the refund once the return arrives and is checked, usually within 5 business days of receiving it.
  • Use a trackable shipping method. We can't refund returns that are lost in transit without tracking.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.

Limits

  • One guarantee claim per customer and household.
  • The guarantee doesn't cover damage from misuse, water, or unauthorized modification.
  • Items bought from other sellers or marketplaces aren't covered.

Cancellations

You can cancel an order for a full refund until it ships. Email liamkrengel77@gmail.com as soon as possible; once an order has shipped, the return process above applies.

Questions

Contact us at support@redlinerecovery.shop. We reply within 1–2 business days.